About
Highly proficient Systems Technologist with over 5 years of experience in critical infrastructure operations, technical support, and L1/L2 incident resolution. Expertly managed large-scale environments, monitoring 300+ servers and 1,000+ services while safeguarding 6 TB of business-critical data, consistently achieving 97% SLA compliance and reducing ticket resolution times by 30%. Seeking remote opportunities in Technical Support, Systems Administration, NOC Operations, or AI Training, leveraging bilingual proficiency in Spanish and English.
Work
SONDA Colombia S.A.
|Data Center Operator - Level 1C
Bogota, Colombia, Colombia
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Summary
Orchestrated critical L1/L2 data center operations, encompassing infrastructure monitoring, user support, data protection, and systems administration, ensuring high availability and compliance for 300+ servers and 1,000+ services.
Highlights
Achieved and sustained a 97% SLA compliance rate over 5+ years in a multi-client data center, reducing average ticket resolution time by ~30% through optimized prioritization and documented procedures.
Proactively monitored 300+ physical/virtual servers and 1,000+ network services using PRTG, Dynatrace, and Nagios, ensuring continuous uptime and stability for the production environment.
Executed comprehensive backup and recovery cycles for 6 TB of business-critical data across multiple datacenters with Veritas Backup Exec, and successfully restored services during vCenter host failures using VMware and Zerto.
Documented 20+ critical operational processes and trained multiple colleagues on ITSM tools and monitoring, significantly reducing new team member onboarding time and increasing first-contact resolution rates.
Managed user access, group policies, and configurations across Windows Server and Linux environments, while participating in large-scale security patching and server hardening initiatives.
Education
UDEMY
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Junior Windows Server & Linux Administrator
SENA
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Technologist
Computer Maintenance and Communications Design (MECYDICE)
Languages
English
Proficient
Spanish
Native
Skills
Monitoring & Diagnostics
PRTG, Dynatrace, Nagios, Pingplotter, RVTools.
Ticketing / ITSM
System Center Service Manager (SCSM), L1/L2 Incident Management.
Backup & Storage
Veritas Backup Exec, retention policies, media management.
Virtualization
VMware vSphere, vCenter, Zerto, VM lifecycle management.
Operating Systems
Windows Server (2012-2022), Linux (CentOS, Ubuntu).
Directory & Networking
Active Directory (AD DS), DNS, DHCP.
Documentation
Runbooks, SOPs, technical process documentation.
Methodologies
ITIL, L1/L2 support, operational reporting.